Shipping policy
1. Processing Time
Orders are typically processed within 1-2 business days. During high-demand periods this can extend to 3 business days. Orders placed on weekends or holidays begin processing the next business day.
2. Shipping Time
- United States: 3-7 business days
- International: 7-14 business days
As soon as your order ships, you'll receive a confirmation email with your tracking number.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and the selected shipping method. Promotional free shipping may apply to qualifying purchases.
4. International Orders
International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient. We can't predict these charges, and if an order is refused due to unpaid customs obligations, the original shipping cost is non-refundable.
5. Order Modifications & Cancellations
Need to change an address or cancel? Email support@roserhythm.com immediately. Once fulfillment begins, we can't guarantee changes, and orders that have already shipped cannot be modified or canceled.
6. Important Notes
- Shipping delays: carrier issues, weather, and customs are outside our control, and we can't be held liable for delays they cause.
- Incorrect addresses: please double-check your address at checkout. Corrections after dispatch may incur additional fees.
- Lost or stolen packages: contact the carrier first with your tracking number. We'll gladly assist, but can't assume liability for confirmed deliveries.
- P.O. Boxes & APO/FPO: accepted for domestic orders; expect slightly longer delivery times.
- Split shipments: multi-item orders may arrive in separate packages, each with its own tracking.
Questions About Your Delivery?
support@roserhythm.com
Rose & Rhythm Studio, 5291 E 2nd St, Casper WY 82609, United States.